About the Role
Castville Solutions is dedicated to reshaping healthcare delivery by connecting top-tier medical facilities with skilled professionals. We are currently recruiting a polished, empathetic, and organized Laboratory Receptionist to serve as the welcoming face of our client's diagnostic laboratory. In this vital role, you will ensure every patient experiences a seamless, compassionate, and efficient registration process, setting a high standard for patient care from the moment they walk through the doors.
Key Responsibilities- Greet all patients and visitors warmly, ensuring a welcoming and professional environment.
- Accurately register patients, verify personal and insurance information, and maintain strict data confidentiality.
- Schedule diagnostic appointments and manage walk-in queues efficiently.
- Receive laboratory test requests, issue payment receipts, and coordinate billing details.
- Facilitate clear, prompt communication between patients, nurses, and laboratory scientists.
- Handle incoming telephone inquiries, provide accurate information, and direct calls appropriately.
- Maintain organized physical and digital filing systems for all laboratory documentation.
- OND, HND, or BSc in Business Administration, Health Information Management, or a related discipline.
- Prior receptionist, front desk, or customer service experience within a hospital or diagnostic laboratory is a strong advantage.
- Exceptional verbal and written communication skills with a friendly, customer-centric attitude.
- Proficiency in computer operations, Microsoft Office, and medical database software.
- Strong organizational skills with high attention to detail in managing patient records.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous medical administration training.
- A supportive, dynamic work environment that values excellence and compassion.