About the Role
PebbleScore is on a mission to transform how millions of Nigerians access and understand credit. As our Customer Operations Specialist, you will serve as the human face of our mission by resolving real problems, building a trusted online community, and writing content that makes credit feel accessible. This hybrid role balances customer support, social media management, and content creation equally to drive user trust and engagement.
Key Responsibilities- Respond to customer inquiries via WhatsApp, email, and social media within one hour to ensure exceptional service delivery.
- Troubleshoot credit report, digital wallet, and mobile application issues with calm and clear solutions.
- Engage daily with followers across Instagram, Twitter, TikTok, and LinkedIn to build a strong community.
- Write 12 to 18 blog posts and FAQs monthly that simplify complex Nigerian credit topics for everyday users.
- Log, escalate, and follow up on product bugs and broken user flows until resolution.
- Collaborate with the marketing team on campaigns and help build an evergreen user education content library.
- 2-4 years of professional experience in customer support, content writing, or social media management within a tech environment.
- Deep familiarity with the Nigerian fintech domain, including BVN, credit bureaus, and digital lending systems.
- Outstanding written communication skills with the ability to maintain a relatable tone for a Nigerian audience.
- Familiarity with customer support ticketing tools and bug tracking systems.
- Opportunities for rapid career growth into a Customer Operations Lead or Content & Community Manager role as PebbleScore scales.
- Work closely with a small, ambitious team across product, engineering, and marketing where your voice directly shapes the user experience.