About the Role
Reliance HMO is a technology-driven health insurance company using software, data science, and telemedicine to make healthcare more affordable and accessible. We are seeking dynamic, ambitious self-starters who are fluent in Arabic to join our remote team as Reliance Care Officers. In this role, you will serve as the primary point of contact for stakeholders across our Egypt markets, providing empathetic, solution-driven support while promoting our innovative health plans.
Key Responsibilities- Respond promptly and professionally to customer inquiries, requests, and complaints in Arabic.
- Provide accurate information to prospective clients to help them select suitable health plans.
- Escalate unresolved issues to the appropriate internal teams and ensure satisfactory client resolution.
- Accurately record and update customer feedback and suggestions within the internal communication system.
- Support customer acquisition by engaging Arabic-speaking prospects and encouraging health insurance uptake.
- Bachelor's Degree or HND in any discipline.
- Must have completed NYSC or possess a valid exemption letter.
- Proficiency in Arabic (verbal and written) with strong English communication skills.
- Basic proficiency in Microsoft Office tools and comfort with numerical data.
- Willingness to work in shifts, including weekends, in a fast-paced environment.
- Medical background (e.g., Nursing, Pharmacy, Microbiology) is an added advantage.
- Remote-first work environment allowing you to work from anywhere.
- Competitive industry-standard salary and performance rewards.
- Comprehensive premium health insurance coverage for you and your family.
- Unlimited leave policy to support work-life integration.
- Generous learning and development allowance for career growth.