About the Role
HBM Nigeria Plc (Formerly Lafarge), a leading Sub-Saharan African building solutions company and member of the LafargeHolcim group, is seeking a dynamic and dedicated Customer Service & Planning Officer for our Aggregates & Concrete (A&C) operations in Port Harcourt. In this pivotal role, you will act as the operational link between customers, sales, plants, logistics, technical, and finance teams to ensure seamless order fulfillment, optimal asset utilization, and superior service delivery.
Key Responsibilities- Manage customer orders from initial receipt through to final delivery, ensuring all details are accurate and complete.
- Coordinate daily production plans with plant managers and batchers, translating customer demand into efficient schedules.
- Collaborate with logistics teams to oversee daily delivery schedules, truck allocations, and major pours.
- Serve as the primary point of contact for customer queries, providing proactive updates and resolving service issues efficiently.
- Work closely with sales managers to align customer commitments with operational capabilities.
- Coordinate delivery documentation, ticketing, and order reconciliation to support accurate invoicing with the finance department.
- Track and report daily order fulfillment performance, OTIF metrics, and customer service key performance indicators.
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, Engineering, or a related discipline.
- Minimum of 3 to 5 years of proven experience in customer service, logistics, planning, or operations coordination.
- Prior experience in manufacturing, construction materials, logistics, or industrial operations is highly preferred.
- Proficiency in Microsoft Office applications, ERP systems, and batching software.
- Strong organizational, communication, and problem-solving skills with the ability to thrive in a fast-paced environment.
- Professional certification in Customer Service, Logistics, or Planning is an added advantage.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness coverage.
- Opportunities for continuous professional development and career growth within a global organization.
- Collaborative and dynamic work environment supporting sustainable community development.