About the Role
MeWe Electronics, a leading Nigerian brand in consumer electronics and household appliances, is looking for a professional and energetic Customer Service Representative. In this role, you will be the primary point of contact for our valued customers at our 3C factory after-sales service center in Ogun State. We pride ourselves on an inclusive culture and are committed to making a positive community impact while delivering top-tier service.
Key Responsibilities- Manage front desk reception and call center operations, answering customer calls and addressing in-store inquiries using standard service protocols.
- Verify purchase documents, register customer and product data, and accurately input work orders into the CRM system.
- Provide basic troubleshooting guidance and coordinate closely with repair personnel to track repair progress.
- Conduct follow-up calls, handle customer complaints professionally, soothe escalated situations, and collect valuable feedback.
- Maintain daily statistics on call volumes, task assignments, and completion rates while archiving service records accurately.
- Minimum of an SSCE; OND or HND qualification is an added advantage.
- At least 1 year of experience in front desk reception, call center support, or 3C/home appliance after-sales service.
- Exceptional English typing speed of 35-45 WPM or higher, with the ability to type efficiently while conversing on the phone.
- Proficiency in Windows computers, MS Office, WhatsApp, and CRM platforms.
- Clear spoken English, familiarity with Nigerian Pidgin English, and excellent stress-management skills.
- Residency in Ogun State or accessible areas of Lagos with a reliable commute.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a foremost electronics brand.
- A collaborative, diverse, and inclusive work environment.