About the Role
Solarworld Electric Technology Limited, a premier renewable energy company with over 10 years of industry experience, is seeking a dedicated Customer Service Officer to join our Lagos-based team. As a trusted provider of solar and inverter power systems, we have successfully completed over 50,000 installations nationwide, serving residential, commercial, and industrial clients. In this role, you will be the frontline representative of our commitment to excellence, ensuring every customer interaction reflects our brand values and service quality.
Key Responsibilities- Handle customer inquiries via phone, email, and in-person interactions with professionalism and courtesy
- Process customer complaints and concerns efficiently, ensuring timely resolution
- Maintain detailed records of customer interactions and transaction history
- Provide product information about solar systems, inverters, and energy solutions
- Coordinate with technical and sales teams to ensure customer satisfaction
- Follow up with customers to ensure service quality and gather feedback
- Contribute to improving customer service processes and procedures
- Bachelor's degree: First Class, Second Class Upper, Upper Credit, or Distinction
- Female applicants only
- Maximum age: 26 years
- Must have completed mandatory NYSC programme
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in Microsoft Office and customer service software