About the Role
Filmhouse Cinemas Limited, a dynamic leader in film exhibition and cinema operations across Nigeria, is recruiting an Online Support Officer to join our growing customer service team. This remote position offers an excellent opportunity for a tech-savvy, responsive professional to provide outstanding support across our online platforms while working independently from home.
We are looking for a detail-oriented individual who excels at critical thinking and problem-solving. You will be responsible for managing customer inquiries, resolving concerns promptly, and ensuring seamless experiences across all touchpoints. Performance will be evaluated based on response rates, resolution rates, and customer satisfaction scores.
Key Responsibilities- Respond promptly and professionally to customer inquiries via email, phone, WhatsApp, and other online channels
- Investigate and resolve customer disputes by verifying transactions and booking records
- Provide accurate information and timely guidance to customers
- Follow up on pending requests to ensure timely resolution
- Identify recurring issues and report patterns to relevant teams for improvement
- Collaborate with internal teams to address customer concerns effectively
- Maintain professional communication standards at all times
- Excellent written and verbal communication skills
- Strong critical thinking and problem-solving abilities
- High attention to detail and responsiveness
- Personal laptop or computer with reliable electricity and stable internet access
- Proficiency with online communication platforms and computer systems
- Ability to work independently in a remote environment
- Willingness to work flexible hours, including weekends and peak periods
- Prior experience with booking platforms, CRM tools, or ticketing systems is advantageous
- No prior experience required; comprehensive training provided for the right candidate
- NYSC Corps Members and post-NYSC candidates are encouraged to apply
- Customer service and interpersonal excellence
- High emotional intelligence and conflict resolution
- Multitasking ability in fast-paced environments
- Proficiency in Microsoft Office applications
- Basic data analysis and reporting skills
- Discretion and commitment to confidentiality