About the Role
Solarworld Electric Technology Limited is seeking a dedicated and professional Customer Service Officer to join our growing team in Abuja. As a leading renewable energy company with over 10 years of industry experience and more than 50,000 successful installations nationwide, we pride ourselves on delivering exceptional service to residential, commercial, and industrial clients across Nigeria.
Key Responsibilities- Provide exceptional customer support through multiple communication channels
- Address client inquiries, concerns, and complaints with professionalism and empathy
- Maintain detailed records of customer interactions and transactions
- Coordinate with installation and maintenance teams to ensure customer satisfaction
- Follow up with clients to ensure issue resolution and service quality
- Promote renewable energy solutions and company services to potential customers
- Contribute to maintaining and improving customer service standards
- Bachelor's degree (First Class, Second Class Upper, Upper Credit, or Distinction)
- Completed mandatory NYSC programme
- Female applicants only
- Maximum age: 26 years
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-focused mindset
- Proficiency in Microsoft Office and basic computer applications