About the Role
Elizabeth Maddeux Limited is a leading human resource solutions provider dedicated to empowering small and medium-scale enterprises across diverse industries, including pharmaceuticals, retail, and finance. We are currently seeking a friendly, proactive, and detail-oriented Customer Service Officer to join our client's team. In this dynamic role, you will serve as the primary point of contact for clients, ensuring exceptional service delivery both in-store and across digital platforms. If you possess a passion for customer satisfaction and a knack for community management, we invite you to apply and grow your career with us.
Key Responsibilities- Greet and assist pharmacy customers promptly, providing professional guidance on general product inquiries and directing clinical questions to the resident Pharmacist.
- Manage digital customer service operations by responding to comments, direct messages, and inquiries across all company social media channels.
- Build, nurture, and maintain positive, lasting relationships with customers and online brand communities.
- Execute systematic customer follow-ups to drive satisfaction, enhance client retention, and optimize the overall brand experience.
- Collaborate with internal teams to streamline order processing, manage inventory inquiries, and resolve customer complaints efficiently.
- Possession of an OND, HND, or Bachelor's Degree in Business Administration, Marketing, Mass Communication, or a closely related field.
- 1 to 3 years of proven professional experience as a customer service officer, ideally within a pharmaceutical retail or healthcare environment.
- Demonstrated hands-on experience with digital community management and social media customer engagement.
- Outstanding verbal and written communication skills with strong interpersonal capabilities.
- Proactive mindset with the ability to multitask in a fast-paced retail environment.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional development and career advancement within a supportive work culture.
- Health insurance and other staff welfare benefits.