About the Role
Real Time Bricks, renowned as the Home of Affordable Housing in Abuja, is looking for a passionate and result-oriented Customer Service Officer to join our growing team. In this role, you will be the primary point of contact for our valued clients, guiding them through their property acquisition journey and ensuring a seamless, satisfying experience from initial inquiry to final closing. If you possess a passion for real estate and exceptional interpersonal abilities, we invite you to build a rewarding career with us in the Federal Capital Territory.
Key Responsibilities- Manage incoming customer inquiries via phone, email, and social media channels professionally and promptly.
- Provide comprehensive information regarding available properties, pricing plans, and real estate investment opportunities in Abuja.
- Schedule and coordinate property inspections and site visits for prospective clients.
- Maintain accurate and up-to-date records of customer interactions, inquiries, and feedback in the company database.
- Collaborate closely with the sales and marketing teams to convert leads and improve overall customer satisfaction.
- Follow up with existing clients to ensure post-purchase satisfaction and encourage repeat business or referrals.
- HND or BSc degree in Marketing, Business Administration, Communications, or a related field.
- Minimum of 1 year of proven customer service experience within the Nigerian real estate sector.
- Strong working knowledge of the Abuja real estate market, trends, and property sales dynamics.
- Exceptional verbal and written communication skills in English, with active listening abilities.
- Proactive, self-motivated, and result-driven attitude with the ability to handle pressure gracefully.
- Proficiency in using basic office software and customer relationship management tools.
- Competitive salary with attractive performance-based bonuses.
- Opportunities for professional growth and career advancement within the real estate industry.
- Comprehensive health insurance coverage.
- A collaborative, supportive, and vibrant work environment in Abuja.