About the Role
Swift Consulting is a premier business support organisation dedicated to accelerating productivity across diverse economic sectors through expert HR, facility management, and IT support services. We are currently recruiting a professional, empathetic, and tech-savvy Customer Service Officer on behalf of our esteemed client in the vibrant Nigerian technology sector. The successful candidate will act as the primary point of contact for clients, ensuring seamless communication, prompt issue resolution, and an exceptional overall customer experience.
Key Responsibilities- Respond promptly to customer inquiries via phone calls, emails, live chats, and other designated communication channels.
- Provide accurate and comprehensive information regarding the company's innovative IT products, services, and technical solutions.
- Resolve customer complaints and operational concerns swiftly, professionally, and with a high degree of empathy.
- Follow up proactively with clients to guarantee that all reported issues have been thoroughly resolved to their satisfaction.
- Escalate complex technical inquiries and system challenges to the appropriate engineering or support teams.
- Maintain detailed and accurate logs of customer interactions, feedback, complaints, and resolution steps in the database.
- Gather valuable customer feedback and communicate recurring product trends or concerns to management.
- Prepare and submit regular reports detailing customer service activities, inquiry volumes, and resolution metrics.
- Minimum of an HND or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 2 to 3 years of proven professional experience in customer service, client support, or a help desk role, preferably within an IT or tech-driven environment.
- Exceptional verbal and written communication skills with a strong command of the English language.
- Outstanding problem-solving abilities, patience, and a demonstrated talent for de-escalating difficult customer situations.
- Proficiency in Microsoft Office Suite and modern digital communication or CRM tools.
- Strong organizational skills, proactiveness, and the ability to learn and explain technical products clearly.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and continuous skills development in the tech sector.
- Dynamic, collaborative, and inclusive work environment with a supportive team.