About the Role
J3 Foods and Stores International is a leading name in food distribution and retail across Nigeria, dedicated to providing quality, affordable, and accessible food products to our valued customers. We are currently seeking a dedicated and customer-focused Customer Service Officer to join our vibrant team. In this role, you will be the primary voice of our brand, ensuring every client interaction reflects our commitment to excellence, satisfaction, and reliability.
Key Responsibilities- Proactively reach out to customers to follow up on experiences and ensure satisfaction
- Provide prompt, effective solutions to customer inquiries, complaints, and challenges
- Escalate complex customer issues to appropriate management or technical teams when necessary
- Handle and coordinate inquiries and logistics for bulk food and retail orders
- Direct online customers to the nearest physical outlets or branches for seamless service delivery
- Manage stressful situations and difficult customer interactions with professionalism and empathy
- Collaborate closely with the sales team to support business growth and maintain high satisfaction rates
- Minimum of a Ordinary National Diploma (OND) or Bachelor Degree in Business Administration, Marketing, or a related field
- Proven experience in customer service, retail, or a client-facing role, preferably within the FMCG or food sector
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities with a calm demeanor under pressure
- Proficiency in using digital communication tools, social media channels, and basic office software
- Ability to multitask effectively in a fast-paced retail environment
- Competitive salary with performance-based incentives
- Health insurance coverage
- Opportunities for professional growth and internal career advancement
- A supportive, dynamic, and inclusive work environment