About the Role
Protergia Energy Nigeria is a leading renewable energy project developer and independent power producer specializing in solar-powered captive power plants and rural mini-grids. We leverage cutting-edge IoT technology, mobile payments, and machine learning to deliver sustainable energy solutions across Nigeria.
As our Customer Service Officer, you will be the primary point of contact for customers, providing exceptional support across our renewable energy services. You'll manage customer inquiries, resolve complaints, support onboarding processes, and collaborate with technical and operations teams to ensure seamless service delivery.
Key Responsibilities- Serve as first point of contact via phone, WhatsApp, email, and in-person for customer inquiries and complaints
- Respond promptly to customer requests regarding electricity services, tariffs, metering, and payments
- Document, categorize, and track complaints while escalating technical issues appropriately
- Support new customer registration, onboarding, and verification processes
- Provide billing, payment, and metering support to customers
- Monitor customer satisfaction and identify improvement opportunities
- Participate in community engagement and sensitization activities at project sites
- Maintain accurate customer records and prepare daily, weekly, and monthly reports
- Collaborate with Technical, Finance, Operations, and Business Development teams
- Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, Customer Service, or related field
- 1–3 years' experience in customer service, preferably in renewable energy, utilities, or telecommunications
- Proficiency in Microsoft Office (Excel, Word) and CRM platforms
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Customer-focused, detail-oriented, and team-oriented approach
- Ability to work under pressure and manage multiple priorities