About the Role
Ascentech Services Limited is looking for a results-driven and customer-focused Customer Relationship Management (CRM) Officer to join our dynamic team. In this role, you will serve as the primary bridge between our clients and internal teams, ensuring seamless communication, accurate data management, and outstanding service delivery. If you possess a passion for building lasting client relationships and optimizing the customer journey, we want to hear from you.
Key Responsibilities- Manage, update, and maintain accurate customer records and interactions within the CRM system.
- Handle inbound customer enquiries, requests, and complaints with professionalism and promptness.
- Proactively follow up with prospective and existing customers to nurture relationships and drive retention.
- Track customer leads, service requests, and lifecycle touchpoints meticulously.
- Collaborate closely with Sales, Service, and Operations teams to ensure rapid resolution of customer issues.
- Prepare comprehensive CRM and customer activity reports for management review.
- Support strategic customer retention and engagement initiatives to boost overall satisfaction.
- Bachelor's degree (B.Sc.) or Higher National Diploma (HND) in Business Administration, Marketing, Mass Communication, or a related discipline.
- 2 to 4 years of proven professional experience in CRM, Customer Service, or Customer Experience roles.
- Prior industry exposure in Automobile, Oil & Gas, Energy, or Engineering sectors is a strong added advantage.
- Proficiency in utilizing CRM software and Microsoft Office Suite.
- Exceptional verbal and written communication, interpersonal, and conflict-resolution skills.
- High level of attention to detail, organization, and a genuine customer-first mindset.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement.
- A collaborative, inclusive, and fast-paced working environment.