About the Role
Reftop Homes Limited is a fast-growing real estate development company based in Lagos, Nigeria, focused on providing secure, affordable, and high-value property solutions. We are currently seeking a dynamic and customer-focused Customer Service Officer to join our vibrant team and help us deliver outstanding service to our valued clients.
Key Responsibilities- Handle inbound and outbound customer inquiries via phone, email, and social media channels promptly and professionally.
- Resolve client complaints and issues efficiently, ensuring high levels of customer satisfaction and retention.
- Provide detailed and accurate information regarding our land sales, estate development, and agro-investment projects.
- Maintain an up-to-date database of customer interactions, inquiries, feedback, and generated leads.
- Collaborate with the sales and marketing teams to follow up on prospective clients and secure property investments.
- Assist in organizing client inspections, site visits, and company promotional events.
- Bachelor's degree or HND in Mass Communication, Business Administration, or a related field.
- Minimum of 1-3 years of proven experience in customer service, client relations, or a similar role, preferably within the real estate sector.
- Exceptional verbal and written communication skills with a polite and professional phone etiquette.
- Strong problem-solving abilities and a high level of patience when dealing with diverse clients.
- Proficiency in using CRM software, Microsoft Office Suite, and various social media platforms.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Competitive salary with performance-based incentives.
- Health insurance coverage and other welfare benefits.
- Opportunities for professional growth and career advancement within the real estate industry.
- A collaborative, supportive, and dynamic work environment in Lagos.