About the Role
BlueCoral Healthcare Services (BCHS) is a premier healthcare provider committed to delivering international-standard medical services in a safe, warm, and accessible environment. We are currently seeking a dynamic and compassionate Customer Service / Front Desk Officer to join our growing team in Nigeria. In this vital role, you will be the welcoming face of our facility, ensuring that every patient, visitor, and staff member receives exceptional support and guidance.
Key Responsibilities- Manage front desk reception, telephone inquiries, and switchboard duties with utmost professionalism and courtesy.
- Handle patient, staff, and visitor inquiries efficiently, ensuring a welcoming environment aligned with BCHS standards.
- Coordinate the safe transportation and mobilization of patients, medical records, X-rays, specimens, and hospital supplies.
- Assist with administrative tasks such as preparing laboratory orders, monitoring stock levels, and managing hospital post.
- Maintain strict adherence to health, safety, infection control, and confidentiality policies across all assigned duties.
- Minimum of OND/HND in a relevant discipline from a recognized institution.
- Proven experience in customer service, front desk management, or healthcare administration.
- Excellent verbal and written communication skills with a polite, empathetic demeanor.
- Strong understanding of health and safety protocols and basic administrative procedures.
- Ability to multitask efficiently in a fast-paced medical environment while maintaining strict confidentiality.
- Competitive salary package commensurate with experience.
- Comprehensive healthcare benefits for employee and dependents.
- Opportunities for continuous professional development and career growth.
- A supportive, collaborative, and modern working environment.