About the Role
Giantfield Property Limited is a leading real estate company driven by the vision to become the most trusted name in real estate across Nigeria, Africa, and the world. Our mission is to create exceptional value for property investors through strategic acquisition and professional management services, all while maintaining a deep passion for building vibrant communities. We are currently seeking a dynamic and customer-focused Customer Service Officer to join our professional team and serve as the welcoming face of our organization.
Key Responsibilities- Serve as the primary point of contact for all clients, visitors, and prospective property buyers, ensuring a warm and professional reception.
- Manage the front desk area efficiently and coordinate visitor logs and appointments.
- Respond promptly to customer inquiries via phone calls, WhatsApp, email, and social media channels with accurate information regarding our properties and services.
- Receive, document, and diligently follow up on customer complaints and requests to guarantee satisfactory resolution.
- Engage proactively with prospective and existing clients, qualifying leads and seamlessly transferring them to the Sales team.
- Collaborate effectively with Sales, Accounts, Legal, and other internal departments to resolve client issues in a timely manner.
- Maintain comprehensive and accurate records of all customer interactions, feedback, complaints, and follow-up activities.
- Prepare and submit regular customer service reports to management to aid in service improvement.
- Uphold the highest standards of professionalism and project a positive brand image at all times.
- Minimum of an OND, HND, or Bachelor’s degree in Business Administration, Mass Communication, Marketing, Estate Management, or a related field.
- 1 to 3 years of proven professional experience in customer service, front desk administration, hospitality, or the real estate sector.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Demonstrated proficiency in problem-solving, conflict resolution, and client relationship management.
- Tech-savvy with solid working knowledge of Microsoft Office Suite, corporate email platforms, and WhatsApp business tools.
- Strong organizational skills, keen attention to detail, and a polished, professional appearance.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within the real estate sector.
- A collaborative, vibrant, and supportive work environment that values innovation and community building.
- Medical benefits and performance-based incentives.