About the Role
Pruvia Integrated Limited is a dynamic and forward-thinking organization dedicated to providing world-class services across various sectors in Nigeria, including education, petroleum, real estate, and SMEs. Established by industry veterans with a passion for excellence, we pride ourselves on exceptional corporate standards and outstanding client satisfaction. We are currently looking for a dedicated Customer Service Executive to join our bustling office environment in Lagos and help us continue delivering remarkable experiences to our diverse clientele.
Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, and live chat channels.
- Identify customer needs, provide accurate product and service information, and guide clients effectively.
- Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction and retention.
- Maintain comprehensive and accurate records of customer interactions, inquiries, comments, and complaints in the company database.
- Collaborate closely with internal teams to escalate complex issues and ensure timely resolution for clients.
- Contribute positively to team goals and assist in identifying areas for process improvement within the customer support workflow.
- Possession of an OND, HND, or B.Sc degree in any relevant field from a recognized institution.
- Minimum of 1 to 2 years of proven professional experience in a customer service or client-facing role.
- Strong computer literacy, with demonstrable proficiency in Microsoft Office applications and Google Suite.
- Excellent communication skills, both written and verbal, with a naturally polite and empathetic demeanor.
- Strong problem-solving abilities and a proactive approach to handling challenging customer situations.
- Must reside in or be in very close proximity to Ogba, Berger, Ikeja, or surrounding areas in Lagos.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional development and continuous career growth within a multi-sector organization.
- A collaborative, vibrant, and supportive work environment that values employee contributions.
- Health and wellness benefits designed to support our staff members.