Customer Service Officer

About the Role

Party Supplies & More is dedicated to making every celebration memorable by providing a fun, seamless, and stress-free shopping experience. We are currently looking for a proactive and social media-savvy Customer Service Officer to join our vibrant team on-site in Lekki. In this role, you will be the friendly voice of our brand, ensuring every shopper receives prompt, professional assistance and effortless order fulfillment.

• Respond to customer inquiries promptly via phone, email, live chat, and social media channels.
• Take, process, and fulfill customer orders accurately and efficiently.
• Resolve customer complaints and issues quickly with a high standard of professionalism.
• Log all customer interactions, queries, and resolutions accurately using our CRM system.
• Follow up on unresolved cases to ensure complete customer satisfaction.
• Collaborate closely with internal sales and logistics teams to continuously improve service delivery.

• Minimum of an OND, HND, or Bachelor’s Degree in a relevant discipline.
• At least 1 year of recent, hands-on customer service experience.
• Strong proficiency in using CRM tools and various social media platforms.
• Excellent verbal and written communication skills with strong attention to detail.
• Must reside within or in close proximity to Lekki, Lagos (mandatory).
• A creative mindset, fast-learning ability, and a passion for delivering outstanding customer experiences.

• Competitive salary with performance incentives.
• Opportunity to work in a fun, creative, and fast-growing retail environment.
• Continuous training and professional development opportunities.

Skills