About the Role
PIM Travels is seeking a talented and customer-focused Customer Service Executive to join our growing team. As your partner in reaching new travel heights, we're committed to making luxury travel accessible and effortless. In this role, you'll be the voice of our brand, engaging with customers through multiple channels, understanding their unique travel needs, and providing tailored solutions that convert prospects into loyal customers.
Key Responsibilities- Engage with customers through chat and other communication channels to understand their travel requirements
- Provide expert product knowledge and recommend appropriate travel solutions
- Demonstrate strong negotiation and persuasion skills to convert inquiries into confirmed bookings
- Build and maintain positive customer relationships to ensure satisfaction and repeat business
- Meet and exceed sales targets while maintaining high service quality standards
- Handle customer concerns professionally and resolve issues promptly
- Excellent communication and customer service skills (verbal and written English)
- Proven sales and negotiation abilities
- Strong proficiency in chat-based customer interactions
- Target-driven and results-oriented mindset
- Flexibility with working hours
- 1–2 years customer service experience (advantageous)
- Aviation or travel industry experience (highly advantageous)
- Fresh graduates with passion for sales welcome to apply