About the Role
TENN Microfinance Bank Limited is a forward-thinking institution mandated to revolutionize banking for Nigeria's future by seamlessly connecting every citizen to innovative, secure, and personalized digital banking experiences. We are deeply committed to fostering financial inclusion and enhancing digital banking through cutting-edge technology and a diverse, highly skilled team. We are currently looking for a motivated Customer Service Collection Officer to join our growing operations and help maintain healthy portfolio performance.
Key Responsibilities- Conduct proactive desk collection activities via professional phone calls and digital channels to customers with overdue accounts
- Handle and manage credit accounts systematically based on the specific assigned delinquency bucket
- Consistently achieve and exceed monthly and quarterly assigned collection and recovery targets
- Monitor, record, and report daily collection results, payment promises, and account statuses accurately in the system
- Provide exceptional customer service while resolving payment disputes and negotiating viable repayment plans
- 0 to 2 years of professional experience in customer service, debt recovery, or tele-collections
- Possession of an SSCE, Diploma, OND, HND, or BSc certification from a recognized institution
- Strong communication, negotiation, and interpersonal skills with a polite yet firm telephone demeanor
- Basic proficiency in using computer systems, spreadsheets, and banking software applications
- Ability to work under pressure, meet strict targets, and maintain a high level of integrity
- Competitive salary with performance-based incentives and bonuses
- Comprehensive health insurance coverage
- Opportunities for professional growth and career advancement within a fast-growing digital bank
- A collaborative, inclusive, and innovative work environment leveraging cutting-edge fintech solutions