About the Role
Lington & Bernie Consulting Limited, a premier consulting firm established in 1999, is currently recruiting a dynamic and professional Customer Service Agent for our client in the financial sector. Located in Makurdi, Old Otukpo Road, Benue State, this role is ideal for a proactive individual eager to build a rewarding career in banking and client relations while working with tested industry professionals.
Key Responsibilities- Assisting customers with routine account-related requests such as funds transfers, automatic payments, and inquiries about bank deposit products.
- Managing and resolving customer complaints and inquiries in a timely, professional manner.
- Informing and advising clients about various bank products and services that align with their financial needs.
- Performing financial transactions including check cashing, withdrawal processing, and cash deposits.
- Maintaining a comprehensive understanding of all bank products, services, policies, and operational procedures.
- Updating and maintaining accurate customer information within the banking system.
- Identifying and mitigating potential fraudulent activities to safeguard the bank against financial losses.
- Collaborating with other banking professionals to ensure a seamless and positive customer experience.
- Ensuring strict confidentiality of all bank records and client personal information.
- Processing loan payments and successfully closing financial transactions as required.
- Maximum age of 25 years.
- Proven ability to handle customer inquiries and complex issues professionally and efficiently.
- Strong interpersonal, communication, and active listening skills.
- High level of integrity, accuracy, and attention to detail.
- Basic numerical proficiency and computer literacy.
- Competitive salary package with growth opportunities.
- Comprehensive training in banking operations and customer service excellence.
- A professional, collaborative, and ethical work environment in Benue State.