About the Role
Lance Trend Limited, a premier indigenous ICT company in Nigeria, is looking for a driven Customer Service and Sales Representative to join our growing team. In this dual-function role, you will act as the primary touchpoint for our clients, bridging the gap between exceptional customer support and technology sales. If you are passionate about IT gadgets, possess strong communication skills, and thrive in a fast-paced commercial environment, we want to hear from you.
Key Responsibilities- Respond promptly and professionally to customer enquiries across phone calls, WhatsApp, email, and social media channels.
- Provide accurate details regarding IT gadget prices, specifications, availability, warranties, and delivery timelines.
- Assist customers throughout the sales process, converting leads into successful transactions and identifying upselling opportunities.
- Process orders accurately, coordinating closely with warehouse, finance, and logistics teams for seamless fulfillment.
- Handle customer complaints and resolve warranty, repair, or return issues professionally and in line with company policy.
- Maintain accurate records of customer interactions, sales leads, and daily support reports.
- Minimum of an Ordinary National Diploma (OND) or Bachelor Degree in a related field.
- Proven experience in customer service, retail sales, or account management, preferably within the ICT or gadget industry.
- Strong understanding of computers, mobile devices, and various IT accessories.
- Excellent verbal and written communication skills in English.
- Exceptional problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, office tools, and digital communication channels.
- Competitive salary with performance-based sales incentives.
- Comprehensive training on cutting-edge IT gadgets and industry trends.
- Health insurance and other employee welfare benefits.
- Opportunities for professional growth and career advancement within a leading Nigerian ICT firm.