About the Role
Join eRecruiter Nigeria as a Customer Sales Representative and play a pivotal role in driving our sales growth. You will manage customer interactions across multiple channels, converting prospects into confirmed orders while maintaining exceptional service standards. This position requires a results-oriented professional who thrives in a fast-paced, high-volume environment and is committed to customer satisfaction.
Key Responsibilities- Contact customers promptly to confirm orders and follow up with unreachable prospects
- Engage undecided customers using product knowledge and consultative selling techniques to convert interest into confirmed orders
- Respond professionally to customer enquiries, complaints, and repeat orders via WhatsApp and social media
- Maintain accurate and comprehensive CRM records of all customer interactions, orders, payment status, and delivery information
- Follow up with delivery agents on dispatched orders and escalate unresolved issues promptly
- Monitor product availability and report potential stock shortages to relevant teams
- Prepare daily reports on calls made, orders confirmed, delivery follow-ups, and outstanding issues
- Coordinate customer returns and replacements with appropriate departments
- 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce
- Minimum qualification of OND or equivalent
- Proven expertise with CRM systems and WhatsApp Business
- Strong verbal communication and telephone selling skills
- Confident, persuasive, and target-driven professional
- Proficiency with Microsoft Excel or Google Sheets
- Excellent organizational and time-management abilities
- Stable internet connection, functional smartphone, and suitable home workspace required
- Experience in Cash-on-Delivery (COD) e-commerce is advantageous