About the Role
Fhemfel Homes is a dynamic industry leader spanning real estate, hospitality, investment, and project management. We are currently looking for a talented and aggressive Customer Relationship Officer (Lead Closer) to drive our sales initiatives. In this target-driven role, you will be the vital link between our prospective clients and successful property ownership or investment, ensuring seamless progression through our sales funnel from initial contact to final deal closure.
Key Responsibilities- Receive, manage, and promptly contact inbound leads generated from social media, marketing campaigns, and referrals via calls, WhatsApp, and other channels.
- Qualify prospects by understanding their unique needs, preferences, and budgets to present suitable real estate and investment opportunities.
- Schedule, coordinate, and follow up on property inspections to actively move prospects toward making definitive financial commitments.
- Overcome client objections professionally, handle difficult negotiations, and successfully close sales transactions.
- Re-engage inactive prospective clients and build long-term relationships to generate valuable referrals and repeat business.
- Maintain accurate and up-to-date records in the CRM system, tracking every lead through the pipeline and submitting regular performance reports.
- Consistently meet and exceed assigned monthly sales, conversion, and revenue targets.
- Bachelor's Degree in a relevant field.
- 2 to 4 years of proven experience in sales, customer relationship management, business development, or real estate sales.
- Demonstrated track record of successfully converting cold and warm leads into paying customers.
- Exceptional telephone, WhatsApp, negotiation, and face-to-face communication skills.
- Strong resilience, persistence, and the ability to handle objections gracefully under pressure.
- Familiarity with modern CRM systems and structured lead management processes.
- Competitive base salary paired with attractive, performance-based commission structures.
- Opportunities for rapid career advancement within a growing real estate and hospitality portfolio.
- Comprehensive ongoing training in high-level sales closing and relationship management.
- A collaborative, dynamic, and rewarding work environment in Nigeria.