About the Role
Uleval Technology is an innovative, award-winning company building tailor-made web applications, digital tools, and premium websites. We are seeking a confident, well-groomed, and customer-focused Customer Relationship Officer to act as the primary brand ambassador across physical and digital channels, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities- Manage customer inquiries and feedback across phone calls, WhatsApp, email, and social media platforms.
- Process reservations, bookings, and service requests accurately and promptly.
- Receive, document, and resolve basic customer complaints while escalating complex issues appropriately.
- Support digital marketing efforts by responding to direct messages, online reviews, and social media comments.
- Represent the brand confidently by appearing in selected on-camera promotional videos, guest information content, and social media clips.
- Collaborate with internal teams to support customer retention, promotional campaigns, and service improvements.
- Minimum of an OND, HND, or Bachelor’s degree in Mass Communication, Customer Service, Hospitality, Public Relations, or a related field.
- Proven experience in customer service, front-desk operations, call centers, or digital community management.
- Strong command of English with exceptional verbal and written communication skills.
- Proficiency in using social media platforms, WhatsApp Business, and basic CRM or office tools.
- A confident, polished, and professional personal presentation with natural on-camera poise.
- Competitive salary with performance-based incentives.
- Dynamic, creative, and growth-oriented work environment.
- Opportunities for professional development and continuous training.
- Health insurance and other staff welfare benefits.