About the Role
iCare Clinics is a reputable consortium of eye care professionals dedicated to delivering innovative eye care solutions and promoting preventive eye health across Nigeria. With care at our core, we are passionate about ocular protection and patient education. We are currently seeking a proactive and result-oriented Customer Relations Officer to join our vibrant team and help expand our reach within the local community and corporate networks.
Key Responsibilities- Promote the clinic both locally and online, introducing our innovative eye care services to individuals, public associations, and corporate organizations.
- Forge strategic partnerships with HMOs and hospitals to secure valuable retainership agreements and steady patient referrals.
- Coordinate and participate in all in-house marketing activities, promotions, and health campaigns across physical and digital channels.
- Maintain detailed daily reports on marketing outreach, compiling viable leads and contact information for team follow-up.
- Deliver exceptional customer service to all clients, ensuring a welcoming and professional environment at the clinic.
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience in customer relations, marketing, or business development, preferably within the healthcare or HMO sector.
- Excellent communication, negotiation, and interpersonal skills with a strong customer-first mindset.
- Familiarity with digital marketing strategies and social media promotion for brand awareness.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage, including eye care benefits.
- Opportunities for professional development and career advancement within a growing healthcare organization.
- A supportive, patient-focused, and dynamic work environment.