About the Role
Interrand Homes & Properties Limited, a leading subsidiary of the reputable Interrand Group operating in the construction and real estate development sector across Abuja, Lagos, and Ibadan, is looking for a confident, customer-focused, and results-driven Customer Relationship Officer (CRO) to join our vibrant team. In this role, you will play a pivotal part in bridging the gap between our esteemed clients and our property solutions, ensuring every interaction reflects our commitment to excellence, trust, and professionalism within the Nigerian real estate market.
Key Responsibilities- Build and maintain strong, lasting relationships with existing clients and prospective real estate investors.
- Respond promptly and professionally to customer enquiries across multiple channels, providing accurate project and pricing information.
- Follow up consistently with warm leads and prospective clients to successfully convert enquiries into property sales.
- Guide and assist clients seamlessly throughout every stage of the property acquisition and documentation process.
- Maintain accurate and up-to-date customer records and proactively follow up on individual client needs.
- Handle and resolve customer complaints with empathy, diplomacy, and promptness to maintain brand reputation.
- Collaborate closely with the Sales and Marketing team to align strategies and achieve organizational business targets.
- Support long-term client retention and contribute innovative ideas to continually improve overall customer satisfaction.
- Minimum of an OND, HND, or Bachelor's degree in any relevant academic discipline.
- Demonstrated excellence in verbal and written communication, complemented by outstanding interpersonal skills.
- Strong customer service orientation and proven relationship-management abilities.
- Ability to follow up effectively, work independently, and thrive under target-driven sales environments.
- Good organisational, time-management, and analytical problem-solving skills.
- Proficiency in Microsoft Office suite and basic digital communication tools.
- Prior working experience within the real estate or construction industry will be an added advantage.
- Candidates must be proactive, presentable, highly motivated, and eager to learn in a fast-paced environment.
- Competitive salary package with attractive performance-based sales commissions.
- Opportunities for continuous professional development and rapid career growth within the Interrand Group.
- Dynamic, collaborative, and supportive corporate work culture.
- Hands-on experience in the thriving Nigerian real estate and property development sector.