About the Role
Busha is one of Africa’s leading digital asset platforms, on a mission to onboard millions into the crypto economy by building innovative software and blockchain-enabled financial services. Our customers are at the center of everything we do, and we are obsessed with creating exceptional experiences throughout their entire crypto journey. We are currently seeking a motivated Customer Support Associate to join our dynamic team in Nigeria. In this role, you will develop and maintain long-term client relationships, track customer engagement, resolve inquiries, and consistently enhance user satisfaction. As part of our commitment to diversity, inclusion, and equal opportunity, we encourage applications that help us build a well-rounded and balanced support team.
Key Responsibilities- Improve customer service experiences, foster high engagement, and facilitate organic platform growth.
- Answer inquiries, troubleshoot issues, and provide potential and existing customers with exceptional service across live chat and other channels.
- Develop and implement efficient customer success strategies to increase satisfaction and loyalty.
- Collect and analyze customer data to understand needs, preferences, and trends for informed decision-making.
- Collaborate with marketing and cross-functional teams to align customer experience strategies and inform users of new product features.
- Listen to customer feedback, handle complaints with empathy, and take proactive steps to ensure satisfactory resolution.
- Maintain a positive, empathetic, and professional attitude at all times while accurately tracking customer interactions and preferences.
- Proven experience in a customer support or customer success role, preferably in a fast-paced tech or fintech environment.
- Exceptional multitasking abilities with the capacity to handle a high volume of live chats efficiently.
- Familiarity with Customer Relationship Management (CRM) platforms and ticketing systems.
- Outstanding patience, empathy, and a genuine passion for delivering customer satisfaction.
- Excellent verbal and written communication skills with strong cross-functional teamwork abilities.
- Basic knowledge or a strong interest in the cryptocurrency and blockchain industry is a nice-to-have advantage.
- Competitive compensation and benefits package tailored to top talent in the Nigerian tech space.
- Flexible hybrid work environment combining remote work and collaborative office days.
- Comprehensive learning and development plans to accelerate your career growth.
- Provision of efficient work tools and modern gadgets to support your daily tasks.
- A vibrant, collaborative, and inclusive company culture that values diversity.