About the Role
Rubels & Angels is a premier food experience brand known for serving the tastiest crispy chicken, crunchy fish fillets, wholesome food bowls, and stunning surprise trays. We are currently looking for a vibrant and customer-focused Customer Service Personnel (Waiter / Waitress - Onsite & Online) to join our growing team in Nigeria. In this dual role, you will be the friendly face of our brand, ensuring every guest enjoys a seamless and delightful dining experience whether they visit us in person or order through our online platforms. If you thrive in a fast-paced hospitality environment and have a passion for great food and stellar service, we want to hear from you.
Key Responsibilities- Welcome and attend to onsite guests in a friendly, professional, and hospitable manner.
- Take accurate food and beverage orders from both physical guests and online platforms.
- Serve orders promptly while ensuring high standards of quality presentation.
- Respond to online customer inquiries and coordinate timely fulfillment of digital orders.
- Provide comprehensive menu knowledge and make appealing recommendations to customers.
- Handle customer feedback and complaints professionally, escalating issues when necessary.
- Process payments accurately and manage billing through POS and digital systems.
- Maintain cleanliness, safety, and organization across all dining and service areas.
- Collaborate closely with kitchen staff to guarantee smooth and timely order delivery.
- Ensure strict compliance with hygiene, sanitation, and food safety standards.
- Minimum of a Secondary School Certificate (SSCE); an OND qualification is an added advantage.
- 1 to 2 years of proven experience in customer service, waitering, or a related hospitality role.
- Excellent verbal communication and interpersonal skills.
- Strong multitasking abilities and effective time management under pressure.
- Basic computer literacy, familiarity with POS systems, and online ordering platforms.
- Patience, a positive attitude, and exceptional problem-solving skills.
- Flexibility to work in shifts, including weekends and public holidays.
- Neat, professional, and presentable appearance at all times.
- Competitive salary with performance incentives.
- Comprehensive staff meal allowances and food discounts.
- Opportunities for professional growth and hospitality skills training.
- A vibrant, supportive, and engaging work environment.