About the Role
Mainland Group Limited is a leading force in the Nigerian shipping industry, renowned for delivering exceptional service and innovative solutions in maritime logistics and international trade. We seek a dedicated Customer Relations Officer to strengthen client partnerships, ensure outstanding service delivery, and contribute to our continued growth and market leadership.
Key Responsibilities- Serve as the primary point of contact for customers, managing inquiries, requests, and complaints with professionalism and care
- Build and maintain strong relationships with existing and prospective clients to drive customer retention and loyalty
- Coordinate with internal departments to ensure seamless service delivery and timely resolution of customer issues
- Monitor and analyze customer feedback to identify improvement opportunities and support business development initiatives
- Maintain accurate and comprehensive customer records and prepare detailed reports on satisfaction metrics and service performance
- Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Logistics, or related field
- 3–5 years of proven experience in customer relationship management, preferably in shipping, logistics, or freight forwarding sectors
- Excellent written and verbal communication skills with strong interpersonal abilities
- Demonstrated problem-solving skills and ability to thrive in fast-paced, dynamic environments
- Strong organizational skills with ability to manage multiple customer accounts simultaneously