About the Role
Ascentech Services Limited is a premier recruitment and human resource consulting firm dedicated to connecting top-tier talent with leading enterprises across Nigeria. We are currently looking for a dynamic and results-driven Back Office / CRM Officer to join our client's growing team. In this role, you will serve as the backbone of our sales and customer relationship management operations, ensuring that all data is meticulously tracked, updated, and utilized to drive business success. If you excel in a fast-paced environment and possess a sharp eye for detail, this opportunity will allow you to showcase your administrative and analytical expertise.
Key Responsibilities- Maintain and update accurate customer, client, and sales records within the enterprise CRM system.
- Process, track, and manage customer orders, inquiries, and requests from inception to resolution.
- Provide comprehensive support to the sales team by generating reports, preparing documentation, and coordinating follow-ups.
- Monitor customer interactions closely to guarantee the timely resolution of pending issues and inquiries.
- Generate detailed CRM and sales performance reports to assist management in strategic decision-making.
- Collaborate effectively with sales, logistics, accounts, and other internal departments to streamline workflows.
- Ensure proper physical and digital filing and documentation of all customer-related records.
- Proactively follow up on pending leads, customer requests, and outstanding administrative activities.
- Minimum of an OND, HND, or Bachelor's degree in Business Administration, Marketing, or a related discipline.
- Demonstrated 1 to 3 years of professional experience working in CRM management, back-office administration, customer service, or sales support.
- High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and modern CRM software platforms.
- Exceptional verbal and written communication skills, complemented by strong organizational and analytical abilities.
- Impeccable attention to detail and unwavering commitment to data accuracy.
- Proven ability to multitask, prioritize demanding workloads, and meet strict deadlines in a corporate setting.
- Competitive salary package commensurate with industry standards and experience.
- Opportunities for professional development, continuous learning, and career advancement.
- Dynamic, collaborative, and supportive working environment within a reputable organization.
- HMO health insurance coverage and other corporate welfare benefits.