About the Role
Mediflex Industries PVT Limited, a leading manufacturer of high-quality medical consumables such as hand gloves and face masks, is seeking a proactive Customer Relations Executive to join our dynamic team in Nigeria. This pivotal role drives revenue through strategic bid identification, seamless order fulfillment, and exceptional client engagement, ensuring our life-saving medical supplies consistently reach healthcare providers efficiently.
Key Responsibilities- Actively search, identify, and track relevant bid and tender opportunities across industry channels and portals.
- Prepare, compile, and submit accurate, compliant bid documents within strict deadlines.
- Monitor confirmed orders and liaise with internal logistics, production, and finance teams to guarantee timely delivery.
- Conduct regular outbound calls to existing and prospective clients to nurture long-term relationships and drive repeat business.
- Log, investigate, and resolve customer complaints promptly while coordinating cross-functional solutions and escalations.
- Bachelor Degree in Business Administration, Marketing, or a related field.
- 0 to 2 years of professional experience in customer service, sales support, or tender administration.
- Excellent verbal and written communication skills with strong attention to detail.
- Proficiency in Microsoft Office Suite, with prior experience in CRM systems being a distinct advantage.
- Exceptional problem-solving abilities, a customer-first mindset, and the capacity to thrive under pressure.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a thriving manufacturing environment.
- A collaborative, supportive, and engaging workplace culture.