About the Role
Prunet Digital Agency is an award-winning martech and digital marketing agency headquartered in Lagos, Nigeria. Founded in 2022 by visionary marketer Promise Ekewuba, we specialize in driving business growth through data-driven strategies, digital advertising, web development, and educational training. We are currently looking for a passionate and customer-centric Customer Service Representative to join our growing team and help us deliver outstanding experiences to our diverse clientele.
Key Responsibilities- Manage incoming customer inquiries via phone, email, live chat, and social media channels in a timely and professional manner.
- Provide accurate and comprehensive information about Prunet Digital Agency services, digital marketing solutions, and training programs.
- Resolve client complaints and issues with a proactive, problem-solving mindset, ensuring high levels of customer retention and satisfaction.
- Maintain detailed records of customer interactions, transactions, inquiries, and comments in our internal CRM systems.
- Collaborate closely with the sales, technical, and account management teams to escalate complex issues and ensure seamless service delivery.
- Identify opportunities to upsell agency services and promote upcoming educational training sessions to existing clients.
- Bachelor's degree in Communications, Business Administration, Marketing, or a related field from a recognized institution.
- Proven work experience as a Customer Service Representative, client success officer, or similar support role, preferably within a digital agency, tech, or marketing environment.
- Exceptional verbal and written communication skills in English, with a polite, empathetic, and professional telephone manner.
- Strong problem-solving abilities and the capacity to handle challenging situations with patience and resilience.
- Proficiency in using CRM software, helpdesk tools, and general office productivity suites.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced agency setting.
- Competitive salary package with performance-based bonuses and incentives.
- Health insurance coverage and wellness support programs.
- Opportunities for professional growth and continuous learning within a leading martech agency.
- Collaborative, vibrant, and innovative work environment in the heart of Lagos.
- Paid time off, public holidays, and flexible working arrangements.