About the Role
Lynton Prints is a premier professional printing and branding house located in Benin City, Edo State, Nigeria, specializing in customized corporate branding, personalized gifts, merchandise printing, and creative graphic design services. We are currently seeking a dynamic and dedicated Customer Care Representative to join our vibrant team and serve as the primary point of contact for our valued clients. In this role, you will play a crucial part in ensuring customer satisfaction, managing inquiries, and facilitating smooth communication between our clients and production teams.
Key Responsibilities- Greet walk-in customers warmly and provide professional assistance with inquiries regarding printing and branding services.
- Manage incoming phone calls, emails, and social media messages promptly and professionally.
- Guide clients through product options, pricing, and project timelines for corporate gifts and merchandise.
- Process customer orders accurately and coordinate with the production department to ensure timely delivery.
- Handle and resolve customer complaints with empathy and effective problem-solving skills.
- Maintain accurate records of customer interactions, transactions, and feedback in the company database.
- Relevant skills in customer service, communication, and client relationship management.
- Strong verbal and written communication skills in English, with a friendly and approachable demeanor.
- Basic computer literacy and familiarity with digital communication tools.
- Proximity to our office in Benin City, Edo State, will be considered a strong added advantage.
- Previous experience in a customer-facing role within the printing, retail, or creative industry is a bonus.
- Competitive salary package with performance-based incentives.
- A collaborative, creative, and supportive work environment.
- Opportunities for professional growth and skills development in the branding industry.