About the Role
Ecobank Nigeria is looking for a dynamic and culturally adept Customer Liaison Officer – Chinese Speaking to join our growing team. In this role, you will act as the primary bridge between the bank and the Chinese-speaking business community and expatriates in Nigeria, ensuring exceptional service delivery, relationship management, and regulatory compliance.
Key Responsibilities- Serve as the primary point of contact and relationship manager for Chinese-speaking customers and prospects.
- Provide professional interpretation and translation support for documents, meetings, and general customer communications.
- Drive customer acquisition through networking, referrals, and targeted engagement activities within the Chinese community.
- Facilitate smooth onboarding processes while ensuring strict adherence to KYC, AML/CFT, and data protection policies.
- Act as an internal intermediary to resolve customer complaints promptly and maintain high satisfaction standards.
- Gather market intelligence and provide insights on emerging banking needs within the Chinese business segment.
- Bachelor's degree in Banking, Finance, Business Administration, Linguistics, or a related field.
- Fluent and fully bilingual in both Mandarin Chinese and English (written and spoken).
- Minimum of 2-3 years of experience in customer service, relationship management, or business development within the banking or financial services sector.
- Strong understanding of KYC, AML/CFT, and compliance frameworks.
- Excellent communication, interpersonal, and cultural navigation skills.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional growth and career advancement within a leading pan-African bank.
- Dynamic and inclusive multinational work environment.