About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a robust financial ecosystem for businesses. We provide essential payment, banking, credit, and business management tools to help enterprises succeed. We are currently looking for a passionate and results-driven Customer Support Officer to join our offline state support team in Nasarawa, acting as a crucial touchpoint for our growing customer base.
Key Responsibilities- Serve as the primary point of contact for walk-in customers and manage inquiries across official WhatsApp support groups.
- Provide prompt, accurate, and professional resolutions to customer service requests and technical issues.
- Log all customer interactions meticulously for accurate tracking, follow-up, and continuous service improvement.
- Collaborate closely with internal cross-functional teams to expedite issue resolution and maintain high service level agreements (SLAs).
- Escalate complex or unresolved cases to the Regional or State Team Lead according to operational guidelines.
- Collect, document, and share actionable customer feedback to enhance our products and service offerings.
- Build trusted, long-lasting customer relationships while strictly maintaining data privacy and confidentiality.
- Minimum of a Bachelor's Degree (BSc) or Higher National Diploma (HND) in a relevant discipline.
- 1 to 2 years of proven experience in a customer service or support role.
- Must have completed the mandatory NYSC or possess a valid exemption/exclusion certificate.
- Exceptional written and verbal communication skills tailored for in-person and digital platforms.
- Strong problem-solving abilities, high emotional intelligence, and a deeply customer-centric mindset.
- Meticulous attention to detail with strict adherence to operational procedures.
- Competitive compensation package with comprehensive benefits.
- Ample opportunities for career growth and professional development within a fast-growing fintech ecosystem.
- A collaborative, innovative, and supportive work environment.