About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building an innovative financial ecosystem for businesses. We provide comprehensive payment, banking, credit, and business management tools designed to empower enterprises across the continent to succeed. We are currently looking for a results-driven Collections Agent to join our dynamic operations team in Nigeria. In this role, you will play a crucial part in managing early-stage and mid-stage arrears, ensuring high recovery rates while strictly upholding our compliance standards and customer-first values.
Key Responsibilities- Manage an assigned portfolio of delinquent loan accounts and initiate timely, proactive follow-ups on overdue payments.
- Contact customers through approved communication channels to negotiate practical repayment plans and secure commitments.
- Accurately document all customer interactions, agreements, and case updates within our internal systems.
- Monitor and follow up on Promise-to-Pay commitments to drive conversion rates and minimize rollovers.
- Escalate high-risk or complex unresolved accounts in accordance with internal recovery and escalation policies.
- Meet and exceed daily, weekly, and monthly recovery and productivity targets.
- Ensure strict compliance with regulatory guidelines, communication frequency rules, and internal collections policies.
- Maintain high standards of professional conduct and deliver empathetic, customer-focused communication at all times.
- 1 to 2 years of proven experience in loan collections, credit control, or call center operations.
- Strong negotiation, persuasion, and objection-handling skills with the ability to remain resilient under pressure.
- Excellent verbal communication and interpersonal skills in English.
- Familiarity with CRM, loan management, or call management systems is highly desirable.
- Demonstrated ability to follow structured operational workflows and compliance procedures.
- High level of integrity, discretion, and confidentiality when handling sensitive customer data.
- Competitive salary with attractive performance bonuses and comprehensive pension schemes.
- Robust health insurance coverage for you and your dependents.
- A people-first company culture that prioritizes employee well-being, inclusion, and professional growth.
- Continuous learning and development opportunities, including knowledge-sharing sessions and internal training.