About the Role
Avetium Consult Limited is seeking a dynamic and customer-focused Client Service Representative to join our growing team in Nigeria. In this role, you will play a vital part in delivering a positive and professional client experience, managing digital channel adoption, and maintaining high standards of regulatory compliance.
Key Responsibilities- Ensure a consistently positive and professional client service experience across all touchpoints.
- Manage customer onboarding, account opening, upgrades, and ongoing maintenance requests.
- Conduct thorough KYC validation and ensure adherence to regulatory compliance checks.
- Provide card issuance support and oversee comprehensive card lifecycle management.
- Resolve customer inquiries, complaints, and service requests efficiently and effectively.
- Drive customer education and encourage the adoption of MoMo products and digital channels.
- Handle operational reporting, documentation, and provide necessary audit support.
- Escalate and resolve complex customer and operational issues in a timely manner.
- Minimum of an OND in any related discipline.
- At least 2 years of proven professional experience as a client service representative.
- Mandatory previous working experience in the banking sector in a customer or client service capacity.
- Exceptional ability to provide professional, efficient, and friendly client services.
- Strong interpersonal, recordkeeping, and cross-departmental coordination skills.
- Advanced capability in providing technical assistance and recommending service improvements.
- Willingness and ability to travel to client locations when required.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and continuous learning within the financial sector.
- Dynamic and collaborative work environment with a supportive team.