About the Role
P-GAT Industries is seeking a dedicated Customer Experience & Support Officer to join the pioneering ATRaS Mobility Ecosystem, a landmark N300 billion transport modernization and green initiative revolutionizing regional logistics across Northeast Nigeria. In this full-time role, you will play a vital part in maintaining a reliable, positive, and customer-centric operational environment.
Key Responsibilities- Provide exceptional front-line customer support across ATRaS operations in Adamawa State.
- Promptly resolve service issues and effectively handle customer inquiries.
- Accurately document customer complaints and coordinate necessary internal escalations.
- Maintain and update digital customer records and daily reporting systems.
- Collaborate with field teams to ensure seamless service delivery and high satisfaction rates.
- Minimum of a Diploma/ND in Customer Service, Business Administration, Communications, Management, or a related field.
- At least 5 years of relevant experience in customer service, support, or service operations.
- Minimum of 18 years of age with verifiable academic and professional records.
- Excellent communication, listening, problem-solving, and conflict-resolution skills.
- Demonstrated integrity, professionalism, and commitment to teamwork.
- Competitive full-time employment terms with attractive remuneration.
- Opportunities for professional growth within a major transport modernization initiative.
- Comprehensive training on modern logistics and customer service technologies.
- Dynamic and impact-driven work environment in Adamawa State.