About the Role
Moniepoint is a leading financial technology company digitising Africa's real economy by building an inclusive financial ecosystem for businesses. We provide essential payment, banking, credit, and business management tools that empower businesses to succeed. We are currently looking for a talented Customer Experience Researcher to join our dynamic product organization and help shape the future of fintech in Nigeria and beyond.
Key Responsibilities- Design and execute complex qualitative and mixed-methods research, including in-depth interviews, usability testing, ethnographic studies, and diary studies.
- Synthesise behavioural, qualitative, and quantitative data into actionable insights that directly influence product roadmaps.
- Track customer satisfaction metrics and initiate proactive root cause research to address emerging pain points and friction areas.
- Collaborate closely with product managers, UX designers, and software engineers in an agile, embedded team environment.
- Mentor junior team members and contribute to the broader Customer Experience Research community of practice.
- Minimum of 4 years of professional experience in customer research, UX research, or qualitative research roles.
- Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field; Master's degree is a plus.
- Demonstrated expertise in qualitative data analysis, thematic mapping, and translating insights into prioritized product recommendations.
- Exceptional interviewing, moderation, empathy, and cross-functional collaboration skills.
- Prior experience in the fintech, banking, or fast-paced technology sectors is highly preferred.
- Competitive salary and comprehensive health insurance coverage.
- Opportunities for professional growth, career advancement, and mentorship in a world-class tech environment.
- Collaborative, innovative work culture that values customer-centricity and impact.
- Access to modern tools and platforms to drive cutting-edge user research.