About the Role
Corona Schools' Trust Council is dedicated to developing world-class educational institutions through exceptional teaching methodologies, modern facilities, and a forward-thinking curriculum. We are currently seeking a proactive, customer-focused, and results-driven Customer Experience Representative to champion student enrolment, elevate parent engagement, and ensure outstanding customer satisfaction across our prestigious school community in Nigeria.
Key Responsibilities- Serve as the premier point of contact for prospective families, delivering a warm, professional, and world-class customer experience.
- Manage enquiries and execute timely follow-ups with prospective parents via phone calls, emails, and digital channels.
- Coordinate and conduct engaging school tours for prospective parents, highlighting our exceptional academic and extracurricular offerings.
- Drive enrolment conversion rates by meeting and exceeding established targets through a consultative engagement approach.
- Manage prospective student leads from initial enquiry to final enrolment using CRM tools such as HubSpot and Sales Cloud.
- Track, analyze, and report on key performance metrics including call volumes, conversion rates, and pipeline growth.
- Collaborate with the marketing team to support social media management and contribute innovative ideas to improve enrolment strategies.
- Bachelor’s degree in Marketing, Business Administration, Education, or a related field.
- Proven experience working in customer service, sales, school admissions, or a closely related professional role.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Demonstrated ability to meet challenging performance targets and work effectively with data-driven metrics.
- Proficiency in using CRM software and Microsoft Office suite applications.
- A professional, personable, and deeply customer-focused mindset.
- Competitive salary and performance-based incentives.
- Opportunities for professional development within a world-class educational institution.
- A collaborative, dynamic, and supportive work environment.