About the Role
JIJEDAPT Human Resources Consult Limited is seeking a dedicated and results-driven Customer Experience Executive to develop, coordinate, and continuously improve the customer journey across all business units of the Group. In this role, you will champion a customer-centric culture, ensure consistent service standards, and strengthen client relationships to support sustainable business growth and brand reputation.
Key Responsibilities- Develop and implement group-wide customer experience strategies and standardize service processes.
- Build and maintain strong relationships with residential, commercial, corporate, and institutional clients.
- Oversee CRM system administration, monitor engagement, and drive effective customer retention strategies.
- Coordinate timely resolution of customer complaints and implement proactive service recovery actions.
- Analyze customer feedback, conduct satisfaction surveys, and prepare actionable performance reports.
- Collaborate with Business Development and IT to enhance digital engagement platforms and acquisition efforts.
- Provide customer experience training and coaching for frontline employees across the Group.
- Bachelor's degree in Business Administration, Marketing, Customer Relationship Management, or a related discipline.
- Professional certification in Customer Experience, Customer Service, or CRM is an added advantage.
- 4 to 6 years of proven experience in customer experience, service, or client relationship management.
- Prior experience in a multi-service organization, hospitality, logistics, or facility management environment.
- Proficiency in CRM platforms, Microsoft Office, and modern customer engagement technologies.
- Strong problem-solving, communication, data analysis, and stakeholder engagement competencies.
- Competitive salary and performance-based incentives.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment within a growing multidisciplinary consulting firm.