About the Role
CWW Tech Africa is a leading educational technology company dedicated to empowering Africans with in-demand digital and tech skills. Our comprehensive range of courses, products, and services are meticulously tailored to equip African youths for the modern digital economy. We are currently seeking a dynamic, empathetic, and results-driven Customer Service Representative to join our vibrant team in Lagos and deliver exceptional support to our growing student and customer base.
Key Responsibilities- Respond promptly and professionally to inquiries received via WhatsApp, phone, email, and social media channels.
- Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure full resolution.
- Maintain accurate records of all customer interactions, inquiries, and resolutions using our CRM and helpdesk systems.
- Identify customer needs, build sustainable relationships, and generate valuable sales leads to meet team targets and quotas.
- Provide accurate, valid, and complete information using the right tools and adhere strictly to company communication policies.
- BSc or HND in a relevant discipline from a recognized institution.
- Minimum of 1 year of proven experience in a customer service or support role.
- Must have completed the mandatory National Youth Service Corps (NYSC) program.
- Must be 28 years old or younger at the time of application.
- Must reside within Gbagada and its immediate environs for easy commuting.
- Exceptional verbal, written, interpersonal, and problem-solving skills with a patient, customer-first mindset.
- Immediate availability to resume work.
- Competitive salary package with performance-based sales incentives.
- Opportunity to work in a fast-growing, innovative edtech environment making real social impact.
- Continuous professional development and hands-on training in digital skills.
- Collaborative, energetic, and supportive workplace culture.