About the Role
Sabaplus Consultancy Services is a reputable and rapidly growing organization with diverse service operations spanning across telecommunications, e-commerce, logistics, and mobile banking. We are currently seeking passionate, hardworking, and result-oriented individuals to fill the role of Customer Care Representative at our Port Harcourt office in Rivers State. If you excel at delivering exceptional customer service and thrive in a fast-paced environment, we invite you to join our dedicated team and grow your career with us.
Key Responsibilities- Handle inbound and outbound customer inquiries via phone, email, and chat with utmost professionalism.
- Resolve customer complaints and issues promptly, ensuring high levels of client satisfaction.
- Educate customers on various company products and services across telecommunications, e-commerce, logistics, and mobile banking.
- Achieve individual and team targets while maintaining service level agreements.
- Maintain accurate records of customer interactions, inquiries, and feedback in the company database.
- Collaborate with internal departments to ensure seamless service delivery and issue resolution.
- Must currently reside in Port Harcourt, Rivers State.
- Minimum of OND, NCE, or Bachelor's degree in a related field.
- Possess excellent verbal and written communication skills with strong interpersonal abilities.
- Demonstrated ability to work independently with minimal supervision as well as collaboratively within a team.
- Prior customer service or relevant operational experience will be an added advantage.
- Must be deeply hardworking, responsible, target-driven, and detail-oriented.
- Competitive salary package with performance-based incentives.
- Comprehensive training and professional development opportunities.
- Dynamic, supportive, and inclusive work culture.
- Clear pathways for career progression within a multi-industry company.