About the Role
Bluemool Limited, a renowned engineering firm specializing in real estate, civil engineering, and procurement, is seeking a customer-focused and professional Customer Service Representative. In this role, you will serve as the primary point of contact between our valued clients and the company, ensuring seamless communication, exceptional support, and a positive brand experience across all touchpoints in a fast-paced environment.
Key Responsibilities- Respond promptly and professionally to customer enquiries through phone calls, email, WhatsApp, and social media channels.
- Provide accurate information regarding company services, properties, products, and operational processes.
- Receive, document, and resolve customer complaints and service issues efficiently within approved company procedures.
- Escalate complex or unresolved matters to appropriate internal departments and follow up until final resolution.
- Maintain comprehensive and accurate records of customer interactions, transactions, requests, and feedback.
- Coordinate seamlessly with sales, operations, finance, and facility teams to address client needs.
- Assist customers with appointment bookings, property viewings, service requests, and required documentation.
- Support customer retention initiatives and help identify opportunities for continuous service improvement.
- OND, HND, or Bachelor's Degree in Business Administration, Communications, Marketing, Mass Communication, or related fields.
- 2 to 4 years of proven experience in customer service, client relations, front office management, or sales support.
- Prior working experience in real estate, property management, or hospitality is an added advantage.
- Excellent verbal, written, and interpersonal communication skills with strong emotional intelligence.
- Proficiency in Microsoft Office suite and customer relationship management tools.
- Strong problem-solving, conflict-resolution, and organizational abilities.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within a leading firm.
- Dynamic, collaborative, and supportive work environment.