About the Role
Joseph's Pot Owerri is looking for a vibrant and dedicated Customer Service Officer to join our dynamic team. We are dedicated to redefining Nigerian cuisine through rich flavors, warm hospitality, and culinary artistry. In this role, you will be the welcoming face of our restaurant, ensuring every guest enjoys a seamless and unforgettable dining experience from the moment they arrive until they depart.
Key Responsibilities- Greet and welcome all guests warmly, ensuring they feel at home and valued throughout their visit.
- Manage reservations, seating arrangements, and waitlists efficiently during peak dining hours.
- Address and resolve customer inquiries, feedback, and complaints promptly and professionally.
- Coordinate seamlessly with the kitchen and waitstaff to ensure timely order delivery and high customer satisfaction.
- Process payments accurately and handle billing inquiries with utmost integrity.
- Maintain a thorough knowledge of our menu items, daily specials, and brand philosophy to assist guests effectively.
- Minimum of OND, NCE, or relevant academic qualification from a recognized institution.
- Previous customer service experience within the hospitality, restaurant, or service industry is preferred.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a friendly, patient, and problem-solving attitude.
- Ability to multitask, remain calm, and work efficiently in a fast-paced environment.
- Reside in Owerri or be willing to relocate.
- Constant industry training and professional development
- Comfortable accommodation provided
- Comprehensive health insurance coverage
- Attractive daily and monthly sales bonuses