About the Role
Genade Homes is building urban communities, connecting people, spaces, and lifestyles through exceptional real estate development. We specialize in eco-friendly residential and commercial properties in strategic locations, addressing the growing demand for sustainable and affordable housing in emerging African markets. We are currently seeking a dynamic and articulate Customer Care and Administrative Officer currently serving their National Youth Service Corps (NYSC) to support our expanding team in Nigeria.
Key Responsibilities- Attend to customer inquiries, complaints, calls, and messages professionally across all communication channels.
- Provide accurate and detailed information regarding the company's real estate products, services, and development processes.
- Maintain positive, professional relationships with prospective and existing clients while handling timely follow-ups.
- Resolve customer issues promptly, escalating complex matters to management when necessary.
- Maintain accurate and confidential records of customer interactions, inquiries, and transaction information.
- Provide comprehensive administrative and clerical support, including preparing, organizing, and maintaining company documents.
- Manage official emails, correspondence, and office communications efficiently.
- Assist with scheduling meetings, preparing reports, and coordinating day-to-day office operations.
- Represent Genade Homes positively, professionally, and enthusiastically at all times.
- Must be a current National Youth Service Corps (NYSC) member actively serving or about to commence service.
- Possess a Bachelor Degree in a relevant discipline with 0 to 1 year of experience.
- Smart, presentable, and possessing a high standard of professional etiquette.
- Exceptional verbal and written communication skills with strong interpersonal abilities.
- Strong organizational, multitasking, and administrative skills with keen attention to detail.
- Good problem-solving abilities and a customer-oriented mindset.
- Proficiency in basic computer operations, Microsoft Office Suite, and Google Workspace.
- Ability to work effectively under pressure in a fast-paced environment.
- Gain hands-on experience in the fast-growing Nigerian real estate sector.
- Mentorship and professional development from industry experts.
- A collaborative, innovative, and supportive work environment.
- Potential for career advancement or permanent employment upon successful completion of the NYSC program.
- Competitive NYSC PPA stipend and standard workplace benefits.