About the Role
Genade Homes is building urban communities by connecting people, spaces, and lifestyles through exceptional real estate development. We specialize in eco-friendly residential and commercial properties in strategic locations across emerging African markets. We are currently looking for a smart, professional, organized, and customer-focused individual to join our dynamic team as a Customer Care and Administrative Officer to help drive our daily operations and ensure seamless client interactions.
Key Responsibilities- Attend to customer inquiries, complaints, calls, and messages professionally across various communication channels.
- Provide accurate and detailed information regarding the company’s eco-friendly residential and commercial real estate products and services.
- Handle timely customer follow-ups, ensuring prompt resolution of issues and proper escalation of complex matters when necessary.
- Maintain accurate and up-to-date records of customer interactions, inquiries, and database information.
- Provide comprehensive administrative and clerical support to the internal team to foster a productive work environment.
- Prepare, organize, and maintain company documents, office correspondence, emails, and routine reports.
- Assist with calendar management, scheduling appointments, and coordinating internal and external meetings.
- Support general day-to-day office operations to ensure maximum efficiency and a positive corporate image.
- Must be smart, presentable, and possess a highly professional demeanor suited for the real estate sector.
- Demonstrated experience or strong capability in customer care, office administration, or related roles.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Exceptional organizational, multitasking, and problem-solving skills with high attention to detail.
- Basic to intermediate computer literacy, with proficiency in Microsoft Office Suite and Google Workspace being a strong advantage.
- Ability to work effectively under pressure and maintain a positive, customer-oriented mindset at all times.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within the expanding real estate sector.
- A collaborative, innovative, and eco-conscious work environment with a passionate team.
- HMO health insurance coverage and other corporate wellness perks.