About the Role
Genade Homes is a dynamic real estate development company dedicated to building eco-friendly residential and commercial communities that connect people, spaces, and lifestyles across emerging African markets. We are currently seeking a smart, professional, and highly organized Customer Care and Administrative Officer to join our growing team in Nigeria. In this dual-capacity role, you will be the welcoming face and voice of our organization, ensuring our clients receive exceptional support while keeping our daily office operations running smoothly and efficiently.
Key Responsibilities- Manage incoming customer inquiries, complaints, phone calls, and messages across multiple communication channels with utmost professionalism.
- Provide comprehensive and accurate information regarding our sustainable real estate products, services, and developmental processes.
- Conduct timely customer follow-ups and ensure prompt resolution of any issues or escalate complex matters appropriately.
- Maintain detailed and accurate records of customer interactions, inquiries, and feedback in the company database.
- Provide comprehensive administrative and clerical support, including managing office correspondence, emails, and phone lines.
- Prepare, organize, and maintain corporate documents, reports, and meeting schedules to support smooth daily operations.
- Minimum of an Ordinary National Diploma (OND) or Bachelor Degree in Business Administration, Communications, or a related field.
- Proven work experience in customer service, front desk administration, or a similar operational role within the Nigerian market.
- Exceptional verbal and written communication skills with a polished, professional, and presentable demeanor.
- Strong organizational abilities, attention to detail, and a proven capacity to multitask under pressure.
- Proficiency in basic computer applications, including Microsoft Office Suite and Google Workspace.
- A customer-oriented mindset with excellent problem-solving skills and a positive, proactive attitude.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within the real estate sector.
- A collaborative, vibrant, and innovative work environment that values employee contributions.
- Health insurance benefits and performance-based bonuses.